Online chat service provider [24]7.ai, used by Delta, Best Buy, and numerous other companies faced a “cyber incident” from September 26 to October 12, 2017. The company didn’t notify its list of ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. It's no secret that live chat software is a powerful tool for ...

ShopRite is expanding access to its nutrition experts with the launch of the Registered Dietitian Virtual Chat program. Through the free online dietitian service, introduced in a soft launch in ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

The green chat bubble button in the lower corner of Taco Bell’s website —whether accessed on computers or smartphones — begs to be clicked. And like rubbing a magic lantern, customers find a real ...

Omegle, a popular online chat service that allowed individuals to connect and talk with strangers, has shut down after more than 14 years citing growing misuse of the platform, including in committing ...

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Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More When was the last time you spoke to a live chat that was actually live, ...

DEERFIELD, Ill. — Walgreens on Friday launched Pharmacy Chat, a one-on-one, online chat service, available 24/7, with a pharmacy staff member. Patients can access the service through free registration ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...